Account & Security
Login issues, 2FA, and account verification guides.
Deposits & Payouts
Help with USDT, PKR transfers and Rial withdrawals.
Instant Swap
Learn how our automated exchange system works.
Frequently Asked Questions
USDT (TRC20) deposits are usually verified within 15-30 minutes after network confirmation. PKR Bank transfers are processed manually and may take up to 2 hours depending on banking hours.
To ensure maximum security, all Rial (IRR) payouts are manually audited by our finance team. Most withdrawal requests are completed within 12-24 hours.
Yes, RialEx charges a small platform fee (typically 1.5%) on instant swaps. You can view the exact breakdown on our Fee Schedule page.
Since our exchange system is automated for speed, confirmed trades are irreversible. Please double-check all amounts before clicking the final confirm button.
Still have questions?
Our dedicated support team is available 24/7 to help you with any issues.